Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the tunaa platform, operated by REGO360 Company Limited (RC 7265838) ("tunaa", "we", "us", or "our").

By accessing tunaa — whether through our website, dashboard, or bot channels on Telegram, WhatsApp, or Instagram — you agree to be bound by these Terms. If you do not agree, do not use the service.

These Terms constitute a legally binding agreement under Nigerian law. Vendors additionally agree to the Vendor Agreement incorporated by reference in Section 5.

2. The tunaa Platform

2.1 What tunaa Does

tunaa is an AI-powered commerce platform that enables businesses (Vendors) to:

• Create and deploy AI chatbots on Telegram, WhatsApp, and Instagram to handle customer enquiries and orders.
• Manage product catalogues, orders, and customer communications through a web dashboard.
• Process payments via Paystack.
• Arrange deliveries via ShipBubble (optional).
• Use a knowledge base to train the AI bot on their business information.

2.2 Platform Role

2.3 AI-Powered Interactions

Interactions with tunaa bots are powered by AI systems, including language models provided by Anthropic. Responses are generated automatically and may not always be accurate. Vendors are responsible for ensuring their bot's knowledge base is accurate and up to date.

Customers may type "agent" at any time to request escalation to a human vendor representative.

3. User Accounts and Eligibility

3.1 Eligibility

• You must be at least 18 years old to create a vendor account or make purchases through tunaa.
• By using tunaa, you represent that you meet this requirement.
• Entities registering as vendors must be legally constituted businesses or sole traders operating lawfully in Nigeria or another recognised jurisdiction.

3.2 Account Registration

• Vendors must provide accurate business information during registration.
• You are responsible for maintaining the security of your account credentials.
• Notify us immediately at legal@tunaa.app if you suspect unauthorised access to your account.
• One vendor account per business. Creating multiple accounts to circumvent restrictions is prohibited.

3.3 Customer Interactions

Customers interact with tunaa through messaging platforms (Telegram, WhatsApp, Instagram) and are not required to create an account. Customer identity is established through their messaging platform user ID.

4. Acceptable Use

4.1 Permitted Use

You may use tunaa to:

• Sell lawful products and services through your bot channels.
• Manage customer orders and communications.
• Access analytics and reports related to your business.

4.2 Prohibited Conduct

You must not use tunaa to:

• Sell illegal products or services, including but not limited to: drugs, counterfeit goods, weapons, or stolen property.
• Deceive or defraud customers.
• Collect data from customers beyond what is necessary to fulfil orders.
• Send spam, unsolicited bulk messages, or harass users.
• Attempt to reverse-engineer, scrape, or extract data from the platform.
• Use the platform in a way that violates Meta, Telegram, or any other messaging platform's policies.
• Process payments outside of tunaa's integrated payment system (Paystack) in a way that circumvents our fee structure.
• Impersonate another business or person.
• Engage in any activity that disrupts, damages, or overloads the platform.

Violation of these prohibitions may result in immediate suspension or termination of your account without refund.

5. Vendor Terms

5.1 Vendor Responsibilities

• Vendors are solely responsible for the accuracy of their product listings, pricing, and availability.
• Vendors must fulfil orders placed through their bot in a timely manner.
• Vendors are responsible for handling customer complaints, returns, and refunds directly.
• Vendors must ensure their bot knowledge base does not contain false, misleading, or illegal content.
• Vendors must maintain a valid Paystack subaccount to receive payments.

5.2 Platform Fees

tunaa charges a monthly subscription fee based on the selected plan (Starter, Pro, or Growth). Fees are billed in advance and are non-refundable except as described in Section 9.

• AI usage beyond the plan's included message allowance is available via AI coin top-ups, charged at the published rate.
• Fees are subject to change with 30 days' notice to registered vendors.
• VAT and applicable Nigerian taxes will be applied where required by law.

5.3 Payment Settlement

Customer payments collected through Paystack are governed by Paystack's terms of service. Funds are settled to the vendor's registered bank account according to Paystack's settlement schedule. tunaa's platform fee is deducted at the point of transaction as configured in the vendor's Paystack subaccount split.

5.4 Delivery and Logistics

Where a vendor has enabled ShipBubble integration:

• Deliveries are facilitated through the vendor's own ShipBubble account. tunaa acts as an orchestration layer only.
• Cash-on-delivery amounts are collected by the courier and remitted to the vendor by ShipBubble directly. tunaa has no involvement in COD remittance.
• The vendor is responsible for packaging and making items available for courier pickup.
• Delivery failures, delays, or disputes are between the customer, the courier, and the vendor. tunaa is not liable for delivery outcomes.

5.5 Prohibited Products

The following product categories are prohibited on tunaa:

• Narcotics, psychotropic substances, or prescription medicines without appropriate licensing.
• Firearms, ammunition, or weapons.
• Counterfeit or infringing goods.
• Adult content or sexually explicit materials.
• Financial instruments, including cryptocurrency schemes.
• Products that infringe on intellectual property rights.
• Any product or service prohibited under Nigerian law.

6. Intellectual Property

6.1 Platform IP

All intellectual property in the tunaa platform — including software, design, trademarks, and content — is owned by REGO360 Company Limited. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purposes.

6.2 Vendor Content

Vendors retain ownership of their product images, descriptions, and knowledge base content. By uploading content to tunaa, you grant us a worldwide, royalty-free licence to display, process, and transmit that content solely for the purpose of operating the platform.

You warrant that you have the right to use all content you upload and that it does not infringe any third-party intellectual property rights.

6.3 AI-Generated Content

Responses generated by the tunaa AI bot based on your knowledge base are derived from your content. We make no warranty that AI-generated responses will be entirely accurate. Vendors are responsible for reviewing and updating their knowledge base to ensure accuracy.

7. Third-Party Services

tunaa integrates with the following third-party services. Your use of these integrations is also subject to their respective terms:

• Paystack — paystack.com/terms
• Telegram — telegram.org/tos
• Meta (WhatsApp, Instagram) — facebook.com/legal/terms
• Anthropic — anthropic.com/legal/consumer-terms
• ShipBubble — shipbubble.com/terms (where delivery is enabled)

We are not responsible for the availability, performance, or policies of third-party services.

8. Disclaimers and Limitation of Liability

8.1 No Warranty

tunaa is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted or error-free, that AI-generated responses will be accurate, or that vendor products will meet customer expectations.

8.2 Limitation of Liability

To the maximum extent permitted by Nigerian law, REGO360 Company Limited's total liability for claims arising from use of tunaa shall not exceed the amount paid by that party in the three months preceding the claim.

We are not liable for:

• Indirect, consequential, or incidental losses.
• Loss of profit, revenue, or business opportunity.
• Losses arising from third-party service failures (Paystack, ShipBubble, Telegram, Meta, etc.).
• Disputes between vendors and customers.
• Losses caused by your failure to maintain account security.

8.3 Indemnification

You agree to indemnify and hold harmless REGO360 Company Limited, its directors, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your use of the platform in breach of these Terms, your products or content, or your violation of applicable law.

9. Subscription, Cancellation, and Refunds

9.1 Subscriptions

• Vendor subscriptions are billed monthly in advance.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Plan changes take effect at the start of the next billing cycle.

9.2 Cancellation

• Vendors may cancel their subscription at any time via the dashboard.
• Cancellation takes effect at the end of the current billing period. Access continues until then.
• Cancellation does not affect outstanding orders or customer data retention obligations.

9.3 Refunds

• Monthly subscription fees are non-refundable once a billing cycle has commenced.
• AI coin top-up purchases are non-refundable once consumed.
• Refunds for unused plan time may be considered at our discretion in cases of platform outage exceeding 72 continuous hours.

10. Account Suspension and Termination

10.1 Our Right to Suspend

We may suspend or terminate your account without prior notice if:

• You violate these Terms or the Acceptable Use Policy.
• Your account is used for fraudulent or illegal activity.
• Continued operation poses a risk to other users, the platform, or third parties.
• Required by law or regulatory authority.

10.2 Effect of Termination

• On termination, your access to the dashboard and bot channels will be revoked.
• We will retain your data for the periods specified in the Privacy Policy, after which it will be deleted.
• Outstanding orders placed before termination should be fulfilled; refunds to customers for unfulfilled orders are the vendor's responsibility.

11. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration in Lagos, Nigeria, under the Arbitration and Conciliation Act (Cap A18 LFN 2004).

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms at any time. Material changes will be notified to registered vendors by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. The current version is always available at tunaa.app/terms.

13. Miscellaneous

• Severability — If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Entire Agreement — These Terms, together with the Privacy Policy and Vendor Agreement, constitute the entire agreement between you and tunaa.
• No Waiver — Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment — You may not assign your rights or obligations under these Terms without our prior written consent.

14. Contact

For questions about these Terms: