WhatsApp Channel

Answer every enquiry.
On the app your
customers never close.

97% of Nigerians use WhatsApp every day. tunaa puts an AI agent on your WhatsApp number — answering questions, capturing leads, and handing warm prospects directly to you.

Chidi Services

Online

Hi, I saw your ad. How much for interior painting — 3-bedroom flat?

10:14

For a 3-bedroom flat, our interior painting starts at ₦180,000 including materials. Is this in Lagos?

10:14

Yes, Lekki Phase 1

10:15

We cover Lekki. Can I get your name and a good number so our team can schedule a site visit?

10:15

Chidi, 08034567890

10:16

Got it, Chidi. Someone from the team will call you within the hour to confirm a time. ✓

10:16

WhatsApp Business API requires Meta approval. tunaa guides you through the embedded signup — typically 24–72 hours. Want to go live today? Telegram connects in 5 minutes.

50M+

WhatsApp users in Nigeria

97%

Nigerian smartphone owners use it daily

24–72h

Typical Meta approval time

Why WhatsApp

The trust was already there. The AI just wasn't.

Nigerians have been sending enquiries on WhatsApp informally for years. tunaa replaces the manual back-and-forth with an AI agent — while keeping the conversational feel customers already trust.

The platform 97% of Nigerians already use

No new app, no registration, no learning curve. WhatsApp is the default communication tool in Nigeria. Your AI agent is exactly where your customers already are.

Voice notes understood

Customers who send a voice note describing what they need — the bot transcribes and processes it. Natural interaction, however the customer communicates.

End-to-end encryption, always

Every enquiry and every customer conversation is private by default. Customers trust WhatsApp — you benefit from that trust.

Instant lead capture

Every conversation captures name, phone number, and intent before handing off. You receive structured leads, not a wall of unread messages.

Rich media responses

Share product photos, service images, and documents natively. Customers see exactly what you offer in a single message.

Seamless human handoff

When the bot escalates to a human agent, the agent receives a full briefing — customer name, conversation history, and enquiry context — on WhatsApp itself.

Getting connected

WhatsApp takes a few extra steps.
Worth every one.

01

Apply for WhatsApp Business API

Through tunaa's embedded signup, apply for Meta's WhatsApp Business API directly — no third-party intermediary. You'll need a Facebook Business Manager account and a phone number not currently registered on WhatsApp.

Dashboard → Channels → Connect WhatsApp

More from tunaa

Built to qualify leads, not just respond.

Your WhatsApp channel on tunaa includes automation features that turn browser enquiries into warm leads — and keep them coming back.

Customer reminders

Pro & Growth

A customer says 'I'll be in touch next week'. The bot notes it and sends a personalised follow-up at exactly the right time — with the context they mentioned.

Lead qualification

All plans

The bot asks the right questions — budget, timeline, requirements — before escalating. You receive qualified leads, not raw conversations.

Human escalation

All plans

When the conversation needs a human, your agents get a full context briefing — what the customer asked, what was answered, and what the next step is.

Chat availability schedule

All plans

Set the days and hours when your AI agent actively handles enquiries. Outside those hours, customers receive a clear message on when to expect a reply.

Knowledge base

The bot knows your business.

Upload your FAQs, pricing, services, and policies once. The bot answers accurately from your knowledge base — every message, every customer, 24 hours a day. No scripting, no decision trees.

Lead handoff

Warm leads, delivered to you.

When a customer is ready to move forward, the bot collects their name and phone number and hands you the conversation with full context. You close the deal — the AI does everything before that.

Your WhatsApp AI agent
is four steps away.

Free for 7 days. No credit card. Cancel anytime.